Zero Tolerance Policy

VIOLENCE AND AGGRESSION POLICY

Please note that this dental practice operates a ZERO TOLERANCE policy and any patients who commit an act of violence against any member of staff or other patient, or behave in such a way that any such person fears for their safety. Any such incidents will be reported to the police immediately, the patient’s treatment will be terminated and if applicable the Primary care Trust will be informed.

Expected Standards of Behaviour

Our practice has a duty to provide a safe and secure environment for staff, patients, and visitors. Violent or abusive behavior will not be tolerated and decisive action will be taken to protect staff, patients, and staff.

The following are examples of unacceptable behavior on Practice Premises:

• Verbal abuse
• Psychological abuse of staff
• Theft
• Actual or threatened physical assaults on staff
• Violence
• Excessive noise, e.g. recurrent loud or intrusive conversation or shouting
• Threatening or abusive language involving swearing or offensive remarks
• Derogatory racial or sexual remarks
• Malicious allegations relating to members of staff, other patients or visitors
• Taking alcohol or drugs on practice premises
• Drug dealing on practice premises
• Wilful damage to practice property